I am not in any way affiliated with closets by design, nor was I asked to post a positive review. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. Corporate Advocacy Program: How to repair your business reputation. Remember above Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Horrible JOKE on us! And they demand payment before they even install. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. They stuck us with 2 drawer sets. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! However, when they arrived noting was right. See more ideas about closet designs, custom closets, closet design. I am. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. The false belief that I was saving money is what trapped me and Im pretty furious. Why is this company STILL in business? And tell me that they had an opening on the19th. We DO NOT remove reports. You can then Follow the article above, and get notified immediately when we post updates! A deposit of $1, 673 was provided. The bottom line? This is just the starting range that can spike up to $50,000. Submit a complaint and get your issue resolved. I built a house from the ground up and never had more hassle than I did with this company. I am sure the manager himself would have done the same if he was in my position. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? I wish I would have looked at the reviews about this company before I called them! It is the consumer's problem and not theirs. Our offerings include design, manufacturing and installation of custom . At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. mediocre job. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. See some of the pics attached with this review. He did that but did not use electrical wire, he used scotch tape to tape the wires. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. DRL. Closets By Design Lawsuit Says S Are Fake Top Cl Actions. Thanks so much to you all that have written reviews. My pantry was also not anything like I wanted. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. Why Ripoff Report will not release author information! The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. Feb 26, 2016 5:26 pm EST. Yes. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Waterstone Management Group is a boutique management consulting firm. Corner wardrobes. The Avera system goes for the built-in look with its premium materials and includes amenity components like optional LED lighting. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I had a job done a few months ago and the installer was sent without all the panels he needed. I hauled them away myself. I had angry customers call me because the installations were not right. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame This was a week later. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. But the reality is you are luck to cover your gas and car usage costs. Expensive price for what there wasok if they would have been professional. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. Working Capital: $25,000 to $50,000. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! Supposed to be 15" wide. 2K for few planks put-together shabbily! (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . Designers make no money. However, the installer never asked me for payment nor the information for the card I wanted to use. It is not even close to be average quality. Claim forms are usually not made available to consumers until after a court approved settlement is reached. One of my brackets has since broken and I might have to contact those jerks again for a replacement! The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. A set of cabinets was installed over my washer and dryer. Just rolled the wires up and shoved them back into the hole in the wall. Schedule, freedom, no micromanaging. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. Get A Quote. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . Discounts on Closets by Design Home Organizer Systems, { setTimeout(() => { document.getElementById('headersearch').focus(); }, 300);});">. Fake invoice scam targets business owners. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. No wonder they have alias names. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Top Class They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. Not that you would after reading the NUMEROUS posts above! At Closets by Design, we proudly offer three distinct closet systems to organize both . The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. drug injury lawsuits and product liability lawsuits. Share your photos and videos with others to prove the truth of your words. Desired outcome: More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . That should not cost $150. WHO ARE THE KIDDING WITH THEIR PRICING. I worked for the company for a little under 3 weeks as an installer . I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. Thx. Jul 2015 - Present7 years 6 months. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . Lucy was her name. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. First drawers were 15 1/4 ( drawers too big and could barely open and closebut excuse given? He was here for 14 hours doing a very small closet and a craft L shaped unit. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Improve functionality of small areas. Installers advised additional pieces are added for gaps when the systems don't fit. We called to see a time and they said they will let us know. Unfortunately, we fell for it! February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. So much so that we are having a "mudroom" cabinet installed soon. They sold me on something that did not work in my room and claimed it was my fault. I want all of my cabinets installed on July 19 , like promised. Any sudgestion ? They continued from there to put up the unit. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. Being it was only a 6 section walk in, no drawers, the price was $1200. It did put power back in the room, but at a costly mistake. Date of experience: January 11, 2023. The closets are perfect; tons of space for hanging and deep shelves for storage. Initial Franchise Fee: $20,000. Everyday Collection. Call Closet by Design 1-800-500-9210 Let's Get Started. We have spoken to Lynda who obviously did not comprehend what I want for day one. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Bev Abadji. Compare. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! Don't know why there are so many negative reviews. I called their customer service and she said she'll talk to supervisor but don't believe. Lesson Learned! The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. The material is CHEAP! These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. Date is September 27, 2021. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? We plan to move in next week. And guest what the installer even took some of the shelves which is I know thats belong to my order . Closets by Design Financial Performance Representation Report. 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. I am looking for a lawyer here in Florida. (103) Verified Reviews. I was a designer for closets by design. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Then they call me back about 2 weeks ago Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Add value to your home. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. We are working to get them on the blacklist for the military. YEP ! BEWARE before you deal with this people, they look and act professional but are really CHEAP. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! But the reality is you are luck to cover your gas and car usage costs. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. Many similar stories! Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. I ended up with an ugly mess, and damage to my walls. You must contact the Publish Date: 03 Mar 2023 07:02 PM . Thanks after reading posts I think I dodged the bullet. The lawsuit alleges that defendants . document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Closets by Design advertisements and pricing structures fully comply with the law. Was deceived. Design was good but the product itself looks cheap as crap! The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. 2023 Truth in Advertising Policies 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. When they started installing the doors, they realized that the latter were short. There were some complexities that Erica promised to review before going final but this never happened. The designer did not take into account the ceiling fan near the pantry. strict standards for business conduct. Contact. The installers for that job were awesome. I called the office and told them I would not pay the balance of the 2nd room until all the panels were in and it was being installed, but I would pay for the one they were working on that day. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! I would like to start a class action lawsuit. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. I re-sent this cancelation, again by E-Mail, still no response. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Before commenting, please review our comment policy. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. Find top employees, contact details and business statistics at RocketReach. I just went through hell and waited 3 months to have my closets installed incorrectly. Back and forth, the reader can picture what happened, she hung up on me. I told them my house was not ready. All business will get complaints. Founded 2003 With Angi since July 2006. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. 72.8K followers. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. I kept calling 3 times a day to see when this room could be done. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. My advice - just DON'T do it! To date, I have provided $3, 346 in payments. Cheap product, overpriced, and horrible service! Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Closet by design has been a nightmare to work with since we set a date for installation. California closets did not make sense because they hang on the wall where is these are on the floor. And since she couldn't answer my question, she said: "I withdraw what I said."