MisterW, bobpullen. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. - edited We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Gmail and Outlook are two of the most popular. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 11h05. Go back to . Go through and update your details for each one with your new email address. I spoke too soon. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Anyone else experiencing the same issues? Might that apply in your case too? It's good (???) Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on I have exactly the same problem and would love to get a solution. Townman, Gandalf. 26-08-2021 I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. View cart for details. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. provided; every potential issue may involve several factors not detailed in the conversations 23-04-2021 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 'All of my contacts have it. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. We have received reports that emails to btinternet.com email addresses are being blocked. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. The whole ISP domain is blocked. on Sadly not the same as my experience. Please update the server configuration to continue connecting to this account", with the option to cancel or update. They also sent a test email from a PC using an outlook client and that didn't come through either. 19-12-2022 23-04-2021 13h37, on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 26-08-2021 26-08-2021 Refunds. Send yourself a test email. on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 23-04-2021 While members are not getting emails, they do appear as posts on the Google Groups page. Customer: replied 2 years ago. Townman, Gandalf, anneoconnor. Below is an article to help guide you through the process. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. We'll need to look into this and we'll get back to you next week. 23-04-2021 You can send and receive messages, but not actively manage the account. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. PaddyB. Re: Emails from btinternet.com addresses not received. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 15h04. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Any ideas? BT Email - best practices for postmasters and senders of email. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I have it in a notepad file as well if that makes it more readable. Also, the web interface seems to be working just fine. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. You can send and receive messages, but not actively manage the account. Switching email address if you have never done so before can feel like a daunting task. Looks like no ones replied in a while. 1) Set up an email address with a free service. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I've got a "failed delivery message". Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. We do not write articles to promote products. Thanks for your reply, Townman and thanks to Anne too. I can't afford the risk.'. If you're having problems, try logging in to webmail. Ive also tried not using advanced settings at all with exactly the same results as described above. any proposed solutions on the community forums. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I consistently receive this warning: whenever I try. - last edited on I have a group of 14 people set up under Outlook 365. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. This amount is subject to change until you make payment. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Using webmail? Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake A warm welcome to the forums. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. What does this mean? to know I'm not alone. . 23-04-2021 Why cant my email address have BT.com in the display name? Those who leave have their email account terminated and closed 90 days later. on I changed "Authentication" to "Password" and clicked on "Save". All other emails to other systems have no issues. If I go into iCloud web page, then I can send and receive as normal. At my age, I just don't have the energy to set up a new email address and tell everyone.'. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. If you click on them we may earn a small commission. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 16h05. 11h40. I know it exists because I can pick it up on ios and via BT Webmail. I expect that they are simply burying their heads in the sand and do not look at all. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. @stevebrass Thanks, but same result as before. This amount includes applicable customs duties, taxes, brokerage and other fees. on It takes a while to get a reply from the Postmaster but they will respond. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. We repeated the test and the same thing happened. 2 users liked/thanked this post: In my view, the Postmaster group are doing it the wrong way round. omissions and conduct of any third parties in connection with or related to your use of the site. Also one of the two that I received recently was sent in December. 09-07-2019 on 14-07-2019 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I have a recent problem with my email service. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 8h29. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. This amount is subject to change until you make payment. 14h08. Any suggestions please, User profile for user: Copyright 1995-2023 eBay Inc. All Rights Reserved. Have you had the chance to try the steps in the article below? Has anyone else encountered this and found a solution ? Today all of our emails addresses would receive, but not send. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email [email protected]. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. on Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Looking through previous posts I see this has been a regular problem. on BT are blocking the complete domain which the sender is sending from. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hopefully, we can get this resolved quickly. I have tried sending individual messages and simple test messages but nothing works. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 23-04-2021 on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 10-07-2019 15h27, on Here are some answers to help you. 3 users liked/thanked this post: If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. After 3 years, then-current everyday prices for all services apply. What do I have to change to make my emails send? Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. I've got a "failed delivery message". If not, how do we get a moderator involved? Rest assured that we'll do our best to assist you or get you pointed in the right direction. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 19-12-2022 2. Emails from btinternet.com addresses not received. You should however check that your email clients are using the correct settings as per this link. Last week I phones an advisor with a somewhat similar response. Any ideas? There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 20h33 2 days ago I suddenly stopped being able to send emails and get the message below. Go back to: Email help. What can be done to fix this problem please? 20h31, on Thanks Announcements, Guides & Community Updates. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I feel there is something going between Google and Apple. 26-08-2021 Doing so can save hundreds of pounds. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 14h56, on http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on The account I am using is Gmail (the google mail). I cannot send even the simplest of messages this morning. Rachel Rickard Straus, Financial Mail On Sunday This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Surface mail is also available; please e-mail us for . Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. on 15h24. 23-04-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. BT need to deal with this at a high level, NOT an individual user's account. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Sorry but how do I PM you, and what details do you need? In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. After 6 mos., if selected you will be billed $10.99/mo. 26-08-2021 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I know that I haven't received most of the emails sent from btinternet.com addresses at all. We shall never know, but fingers are firmly crossed that the service will return to normal. 3) Import all of your contacts from your old account to your new one. Are there really just two of us having this problem? Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. only. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? My email is not sending from my iMac (iCloud). Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Unfortunately, it did not work. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. So, I did checked around it seems that smtp is not working. I anybody else having this problem. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 19h32. We appreciate you reaching out to us about Mail. 26-08-2021 Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. However, give yourself enough time to smoothly switch over and you may find it is worth your while. I cannot send even the simplest of messages this morning. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 23-04-2021 He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 'I have always used the same email address,' says Dave, 79, from Cambridge. We always endeavour to grade correctly and. Delays in Emails being delivered can arise from a multitude of reasons. I consistently receive this warning:whenever I try. Not receiving @btinternet email. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Though any rejection on our side should be returned back to the sender as a bounce. It is very annoying, I hope you guys reach me out soon. To start viewing messages, select the forum that you want to visit from the selection below. Incoming mail works, but unable to send anything. One further piece of information. We have received reports that emails to btinternet.comemail addresses are being blocked. RobbieMac. None of the posts I have seen are the same as my problem however.