A contactless process at the front desk is highly encouraged. Train staff on personal hygiene, infection control and surface disinfection. To learn more, here is a comprehensive article about the, New Normal in Travel and Tourism in the Philippines, Hotels in the Philippines: New Normal Guidelines, Personal protective equipment (PPE) such as face mask and face shield are required, There is a mandatory temperature check at hotel entrance, Guests must sanitize footwear and hands at the entrance, Trained hotel staff will disinfect luggage, Moreover, the Filipino Brand of Service (FBS) or the , friendlysmiles of hospitable staff are covered, A Health Declaration Form must be completed upon check-in, Sanitized or single-use pens are provided at the front desk. Try to limit bending at the waist. Announce yourself while entering the room. Contact the bellboy for bring the guest luggage and property to guest room. Reception must display or provide emergency contact numbers of public health authorities, the nearest hospital or medical center, and the DOH Assistance Center at the reception desk. These are only some of the many steps that hotels in the Philippines are taking to ensure a seamless, relaxing and safe hotel experience for everyone. Only those that have been granted the certificate can resume their operations. We have listed down the most important guidelines that you need to know as a hotel guest in the new normal. Physical Distancing must be strictly observed when using elevators. Trainers note: The email has to be sent with attachment or copy paste/print screen of the updated transportation request. Health Declaration Form A form that must be completed by people traveling which declares their current health condition and travel history for the past fourteen days. Use the villa entry phone to call the guest. Guest Arrival Procedure Step 1: When a guest arrives, the doorman buzzes the Bell captain's desk for a bell boy. If the guest is not in the room take a final round of the room and check all the drawers/cabinets to see if any belonging to the guest is left out. Greet the guest and apologies for the inconvenience. The first step is to make a Guest Booklet or Communication methodology to be handed over to the Guests at their first touch point, so that they are very clear on what is expected of them for their own safety and also the mandatory requirements as per the health authorities. Dont expect to find food and drinks at the minibars because its strongly discouraged. Trainers note: the transportation price will be different for the guest. NO. SnorkelingDivingHikingIsland HoppingCyclingSightseeing, What is your budget per person/ per day (excluding international flights)? Keep the symptomatic guest confined in the room originally used until trained transport providers are available to transport him or her to designated referral hospital. sick leave filed due to imposed quarantine measures shall not be deducted to allotted number of sick leaves annually); (b) Continuing training and orientation of staff (cross-training of staff and personnel). Ensuring that all relevant policies are properly cascaded across all concerned managers, employees and staff, as well as guests and clients to ensure alignment and consistency of communication. Internal management and other processes that are hidden from the publics eye have also been streamlined to adapt to the new normal. Should point out different outlets with full explanation about the operating hours, type of cuisine, etc. On the bright side, domestic travel will finally . Ideally, rooms and common areas should also be thoroughly disinfected using advanced technologies like electrostatic sprayers, ultraviolet lighting, and high efficiency particulate (HEPA) filter every two weeks. The proper functioning of ventilation, air exchange, and dehumidification equipment of covered pools must be checked at least three (3) times a week. We do not provide our subscribers information to third parties. Being part of a cloud-based enterprise means full integrations with services along the mobility customer journey. Go ahead and open the vehicle door. A hotel guest entering her room in the new normal | Photo by Jo Panuwat D | Shutterstock Photo ID: 1810676494. In an earlier interviews, DOT Secretary Bernadette Romulo-Puyat said that the Inter-Agency Task Force for the Management of Emerging Infectious Disease (IATF-EID) has approved to allow staycation under General Community Quarantine (GCQ). Placing of floor markers to delineate physical distancing is encouraged. If the reception is located on another area or floor then, Check the PMS and find out what room has been allocated to the guest. Hotels have worked hard to re-open. RedDoorz also accepts GCash transactions for less contact and easier processing. Kitchen staff must ensure that clean and sanitized cloths, towels, linens, aprons, and mop heads are used at appropriate intervals during the work period. Associates will engage in polite and un obstructive conversation. All Message/Parcel for guest whose name is not featuring in the Opera or any unknown names should not be accepted. Developments such as this create a positive impression that indeed, tourism can recover and we are slowly getting there. Seek permission whether to enter the room or come back again. Toilets and restrooms must be cleaned and sanitized regularly every two (2) hours. "Couples or family members who share the same household may be allowed in double or twin occupancy rooms. Sanitizing mats must be available at all entry points. Hotels must first secure a Certificate of Authority to Operate. Holding area must conform to DOH standards. The service vehicle must have a separate trash bag for all used gloves, face masks, PPE, wet wipes and other sanitation items for disposal used by the passengers. Short distances, weekend getaways, staycations will probably be our first leap at post-COVID travel. Single Occupancy only one person shall be accommodated in each room no matter the size of the room. Do not throw the luggage on the floor. Passengers are allowed to carry only small amounts of liquid items in their carry-on baggage, packed in individual containers of no more than 100 ml in volume. Generally bellboy or bellhop is north American term whereas porter is used mostly in UK and other English spoken countries. o Page guest shifting Guest baggage o Handling left luggage o Handling newspaper and postage SIMILAR WORDS: luggage storage room. Here is the link to DOTs full guideline: Short distances, weekend getaways, staycations will probably be our first leap at post-COVID travel. It is only through being informed that we can become a responsible traveler and have a safe travel. The following star-rated hotels are now granted the Certificate of Authority to Operate for Staycation (CAOS): We have also listed down our highly-recommended hotels that you may consider for your post-COVID travel. All food and equipment storage areas must be kept free of rodents and insects to prevent contamination. 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In addition, Your Hotels telephone number has to be put on the packaging as well. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Turndown service is strongly discouraged, so dont expect the staff to clean up your room in the middle of the day. Determine bag handling . Provide guests with garbage bags to put packages and suitcases in while not being used. In-house laundry, linen and other washable items must be soaked using appropriate disinfecting solution for at least fifteen minutes. The Filipino Brand of Service (FBS), or the Mabuhay Gesture, should be used when greeting and receiving guests. Vans Only two passengers per row are allowed. MY RANGGO Hospitality Magazine will only use your information to send you e-Newsletters about our most recent news, articles and offers. Subscribe on Youtube! Where staff are cleaning surfaces which can result in splashing, they must use facial protection or a face shield, and waterproof aprons. Consult with your colleagues if any doubts. All delivery vehicles, including those used by event suppliers, must undergo thorough disinfection procedure. Do not twist when lifting and carrying luggage. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Following DOH guidelines, the following measures must be complied with in the management of symptomatic guests: Create a holding area for symptomatic guests with a travel history from identified countries with high cases prior to transport to hospital. A guest had mislaid their safe deposit key. Do not rush when lifting or carrying a . Guests must be issued with reminder cards. Drivers or delivery personnel must adhere to proper sanitation procedure. 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Ever wonder what hotels in the Philippines will be like after COVID-19? Hand-shaking is not advised. There was an error while trying to send your request. The guest's luggage and other belongings are also sanitized using disinfectants before being delivered to the guest's room. Hotels/Accommodation must have the following medical kit and PPE available at the reception counter or desk: Other PPE that can be available at the reception counter, for emergency purposes are as follows: 70% solution alcohol, alcohol-based hand sanitizers and tissue paper / paper towel must also be available at the concierge. Follow us on Instagram! The Covid 19 pandemic has affected many lives, both in an individual and business level. All items received for guests expected, in house must be recorded in the logbook mentioning by whom it was received as well as date and time, name of the Courier Company and description of the item. Handling guest mails and messages in hotels Anjalikannur 866 views Introduction to front office organization, hierarchy, duties and responsibili. Rooms must be set up to allow convenient in-room dining for guests. Placement of signs reminding guests and general public to minimize touching of surfaces in public areas is highly recommended. Always escort the guest or have him/her escorted by another member of staff. Frequent sanitation of high-touched surfaces in guestrooms and public areas using the prescribed sanitizing solutions by the DOH or WHO must be conducted. Couples or family members who share the same household may be allowed in double or twin occupancy rooms. Blog Inizio Senza categoria handling guest luggage in new normal. This must be done, using a thermal scanner, by trained hotel personnel or qualified health or medical staff. Hilton will be looking at customs designs to convey welcome in the absence of a visible smile, Cordell said. Each luggage has to be tagged using luggage tag (Sl no, Guest name, date, room no, guest's signature and time of collection). Packages must be put in one transparent reclosable plastic bag. Fill up a Health Declaration Form upon check in at the hotel. Fire Threat Emergency . 13.5k views Concierge and Bell desk Vivekanand institute of Hotel and tourism management 2.5k views GUEST SERVICE indian chefrecipe The integrated resort's proactive safety measures include physical distancing of at least six feet of space at all times, a maximum of three players per gaming table, and mandatory wearing of face masks for guests and customer-facing team members in public areasall provided for by Okada Manila. An operator can set user permissions for housekeeping, check room statuses, track progress of each room that is cleaned and ready for the next guest while having mobile friendly access. Hotel front office: A new way of thinking . Offer storage assistance and issue tag if required. Couples or family members who live in the same house may book a double or twin occupancy room. But what would it be like to stay at a hotel under the New Normal? The Guidelines have been updated with additional, supplementary measures for all Philippine Accommodation Establishments located in areas where a Community Quarantine is no longer in place. Conduct of regular updates and meetings to discuss the progress of IEPAP. If possible, external windows are kept open to allow natural ventilation, or the Mechanical Ventilation and Air Conditioning System (MVAC) be adjusted to improve indoor ventilation. Call us at (425) 485-6059. Dispose of your trash properly, especially used Personal Protective Equipment (PPE) like face masks, disposable gloves, and other sanitation wastes. Well try to get back to you soonest. Pay attention to your facial expressions and body language. The prime duty of a bellboy is to work closely with front desk staffs, always remain attentive and present to provide required assistance to guests with mainly luggage and transportation. Guests must be informed of the health & safety management policies for room occupancy, dining, and use of public areas imposed to reduce risk of infection. Load the new floor plans to your website. All staff providing guest assistance which requires physical contact (e.g. Get notified about exclusive offers every week! Step 4: Save a copy of the template for repeated use. It goes as follows . Seeing the world should not cost you the world. It is very important to remain updated. Some local government units and agencies require that you show proof of accommodation before being allowed to enter. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. protective clothing, masks, goggles, Physical/Social Distancing strict maintenance of a distance of at least one (1) meter between people. Housekeeping staff must use PPE such as disposable gloves, eye protection gear (goggles) and face masks, when cleaning guest rooms and other common areas.