Order Queries All things order-related, from receipts to refunds. If you are uploading a photograph, images must be in JPEG or PNG format. Last viewed. You can also update your profile in My eBay by selecting your username. This means that Moonpig either has contractual clauses approved by the European Commission in our contracts with parties outside the EEA, or Moonpig will rely on European Commission adequacy decisions. Our websites may include links to third-party websites, plug-ins, and applications. Request restriction of processing of your personal data. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We are part of a group of companies in the United Kingdom and the Netherlands (the Moonpig Group) and also operate in Ireland, Australia and the US. We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. They cannot be used for discounts on postage or delivery charges unless otherwise specified. Your account and profile settings Your contact details and privacy Subscriptions, preferences and notifications Your account and profile settings Changing your password You can also adjust the crop area on your current picture or upload a new one. On the left navigation panel, click Personal info . You must compensate us if you break the contract. email distribution and survey providers based outside the EU; Identity and Contact data from providers of data feeds and hosting services provided inside the EU and outside of the EU. Tap "Add Email Address" to add a secondary email address to your Facebook account. Changing your password for security reasons. If you have also provided your date of birth, we will use this to send you a message on your birthday. What to do if you think your order confirmation receipt or invoice is wrong. Product Info Size guides and need-to-know info. Send your card on the go: You can send it straight to their letterbox or back to you to sign (if you choose this option we'll pop in an extra envelope). Please note that we do not perform verification checks when you create a Moonpig Account, and it is therefore important that you provide your real name and a valid email address when signing up. If you decide to access linked third party websites, you do so at your own risk. To stop getting Reminders, you need to delete the Reminders that you have set up from your Moonpig Account. Handy Reminders Never forget a special occasion again. We use different methods to collect data from and about you including through: Direct interactions. Can't find what you're looking for? INFORMATION ABOUT US AND HOW TO CONTACT US, Moonpig.com Limited is a company registered in England and Wales under registration number03852652. Data insight companies to ensure your details are up to date and accurate. We reserve the right to decline publication of reviews or to remove reviews at our discretion. If you are uploading a photograph, video or audio file you must ensure that you have obtained all relevant permissions to use the photograph, video or audio file from any persons in the photograph, video or audio file and the photograph, video or audio file is otherwise appropriate to upload. To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences we may process your usage and technical information (e.g.Cookies) and marketing and communications preferences where it is necessary for our legitimate interests (e.g. Enter your new details. As you interact with our websites and app, we may automatically collect Technical Data about your equipment, browsing actions and patterns. I hope you like this blog, How to delete However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract, including: (a) if what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see section 9.1; (b) if you want to end the Contract because of something we have done or have told you we are going to do, see section 8.2; (c) if you have just changed your mind about the Product, see section 8.3. By submitting a review on our Website, App, Trust Pilot or any other third party websites you confirm and agree that you are the sole author of the review, your review is accurate and that you are at least 18 years' old. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process, when you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. nina hart gary cause of death; bts madison square garden sold out; grace for purpose narrator; power outage in monticello. if so you have 14 days after the day you (or the recipient) receives the goods, unless your goods are split into several deliveries over different days. You will need to quote your order number, the email address you have registered and the details of the problem with the order. We will get your express opt-in consent before we share your personal data with any third-party service providers for marketing purposes. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Select Google. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 9.3. During the order process, we will generally notify you of the dispatch dates available and the expected timeframe for receiving your order. You can view the following sections and edit the following settings. (b) digital products such as eCards after the recipient has opened the email containing the eCard; (c) products which are sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and. 2. Where we need to comply with a legal obligation. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. Yes No There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We have also identified what our legitimate interests are where appropriate. Can I update or remove my saved payment card details? If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. To administer and protect our business and our websites or App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) we may process your identity and contact details, and technical information (e.g.Cookies) where it is necessary for our legitimate interests (e.g. You may be able to get a refund at our sole-discretion but this will be subject to deductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see section 8.5. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. How to change your Twitter username. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us at [emailprotected]. 17.6. For media enquiries please email: [email protected]. We may assign or transfer our rights and obligations under these Terms to another organisation at our discretion. Please read these Terms carefully before you submit your order to us. Please note it is not our policy to offer both a refund and a resend. 17.7. Help with an email, phone number, or username that's already in use. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Step 2: Click on Help & Settings menu, now click "Accounts & Billing". To manage our relationship with you which will include (a) notifying you about changes to our terms or privacy policy (b) asking you to leave a review or take a survey we may process your identity, contact details, profile and marketing and communications preferences for the performance of our contract with you, where it is necessary to comply with our legal obligations or where it is necessary for our legitimate interests (e.g. Contact Us Where is My Order? Help! to define types of customers for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy). You can change, add or remove an email address from your account in your settings. Forward all of the email from your old Gmail account to your new one. 4. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. If this is the case, we will inform you of this via email and will refund you for the product. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract, we are about to enter or have entered with you. Based on your description, I understand your scenario that you met, if your email account is Office 365 exchange online email account, as Microsoft 365 global admin can change email address via using admin center. Home bobbie harro biography how to change my email on moonpig account. In the New Email field, type the new email address you want to use for your MozyHome account. These vary for Cards and gifts, If orders are placed outside these cut off times, we will not be able to offer same day dispatch and orders will be processed the following business day. It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt). Third party printing suppliers used to create the personalised products you have ordered. Search "" Close search. For orders that are accepted, unless we inform you otherwise in the order process, we will make reasonable efforts to dispatch the Product you have ordered within 5 days of the order. We reserve the right to change the Terms without prior notice to you at our sole discretion from time to time. Unless otherwise stated, all Content on and IP in relation to our Website and/or App is wholly owned by Moonpig or its licensors. Fill out your profile information, then click "Next." Sign into your new Gmail account. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. We reserve the right to change the delivery costs at any time. (e) you have a legal right to end the contract because of something we have done wrong. The service providers that Moonpig works with must prove to us that they have the same high standards around protection of your data as Moonpig. By uploading or including any content or material (including but not limited to photographs, graphics, text and other material) (Customer IP) in a Personalised Product, you grant us a non-exclusive, perpetual, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing our obligations under these Terms and exercising any rights you may grant to us. How to update the phone number on your account. Registered company address is Herbal House, 10 Back Hill, London EC1R 5EN, UK. Moonpig reserves the right to cancel, change or extend offers at any given time, without notice. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. This is to ensure compliance with these Terms and so that our Customer Service Team can perform identity verification if you ever contact us about your order. Before your Event Date, we will send you a push/email notification to remind you of the Event Date. About us. Check for an e-mail from us - this will include a link. Under the Account Pages menu on the left side of the page, click My Profile. You will be responsible for the budgeting, forecasting and analysis of financial . To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Thanks for visiting Moonpig. I'd like to send a card to Australia or America. Any reference to you or your is a reference to any consumer and these references may be used interchangeably. We may have to suspend the supply of a Product to deal with technical problems or make minor technical changes; update the Product to reflect changes in relevant laws and regulatory requirements; or make changes to the Product as requested by you or notified by us to you. Request correction of the personal data that we hold about you. For further information, please see our Terms and Conditions. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. By setting up Reminders, you are giving Moonpig permission to email or notify you about the Event Date, even if you are opted-out of other marketing activity (for instance, newsletters). Please also see section 18.1. Go to Settings. Where Moonpig transfers your personal data outside the EEA, we make sure that there are rules in place to protect your data. If you have another email, you just need to register it and it can be used, but the old emails cannot be accessed, sorry for the inconvenience caused. 5.10. DEFINED WORDS: In these Terms a bold, capitalised word has a particular meaning. These Terms may change from time to time and when they do, we will post the new version of the Terms on the Website and the App and flag it appropriately. It is important that the personal data we hold about you is accurate and current. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. We will assign an order number to your order and tell you what it is when we send you an order confirmation email. To choose what personal info to show when you interact with others on Google services, sign in to your account. This tutorial is about How to delete my Moonpig account. We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days. According to the problem you described, please refer to the following link: Change the email address or phone number for your Microsoft account I hope the information provided is useful for you. We're an international group made up of two brilliant brands - Moonpig in the UK, US and . Company Secretary. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We will only use your personal data when the law allows us to, and only for the purpose agreed to when you provided it. WE ARE RESPONSIBLE FOR LOSS OR DAMAGE SUFFERED BY YOU. We will not be liable in any way for any loss or damage which you may suffer by using those websites. (d) use any robot, spider, scraper or other automated means to access the Website or App for any purpose without our prior express written permission. Our Customer Service Team will then provide you with instructions on how to return or securely destroy the Product. Next to the account information you'd like to update, select Edit. This push/email notification includes details about the Reminder Voucher offer (where applicable) which is valid for 7 days. However, you may transfer our guarantee to the recipient who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. If the Product includes personalised content selected by you, it is a personalised Product (Personalised Product). We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. For same day dispatch orders, orders will need to be placed by the cut off times, as directed on screen when placing your order on the Website or App as so that the order can be dispatched on time. Loading. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. Go to Gmail and select Settings . how to change my email on moonpig account. Under "Primary email address", use the drop-down menu to . Add an email address Click your profile picture in the top right of Facebook. Alternatively, we may seek to acquire other businesses or merge with them. You can change your account settings any time by going to the Account tab in My eBay. A message containing a link for confirming the new email address is sent to the specified email address.