However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. NEVER we got any mail of you. three hours for a journey of between eight and 24 hours. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! saved me almost 50% of the amount I have recently been having to pay for this journey. shocking service. Click on a category below to reveal the related questions. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. We remain at your disposal. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Londra, Inghilterra, Southampton SO19 6AJ England. . I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Book direct with the ferry company and not with those useless people!!!!! It's a workaround but WAY cheaper than cabs. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Open tickets are valid for up to 12 months from booking date (see ticket conditions). 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. All rights reserved. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Haven't found an answer to your question? We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. It was actually in USA dollars so my trip cost 1200 which is extortionate! In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. We use dedicated people and clever technology to safeguard our platform. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Follow the Ground Transport signs and directions in your app to get to the location. I appreciate that they are extremely busy atm , but find this unacceptable. Holiday:Monday 17 th to Friday 28 th October 2022. Please don't hesitate to contact us, if you have any queries. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Using their online form I contacted customer services, not once but half a dozen times, I received no response. For a better experience, please enable JavaScript in your browser before proceeding. Location is not clear? Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. I have booked a trip to/from the UK (from Hoek van Holland). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Thank you for booking with Direct Ferries. Please send any questions or comments to: [email protected] or submit an enquiry. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. My original booking included the ability to change my booking. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. I even tried to take a person off and they wanted 214?! We are committed to guaranteeing our customers privacy. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. That is why we are trusted by over 2.5 million customers and counting. Your help will truly be appreciated. The most USELESS COMPANY EVER!!!! You can amend your booking online if you have an account with us. Rent-to-own and financing options allow you to get the trailer you need within your budget. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Need to talk to us? You have been added to the directferries.co.uk mailing list. No For contact details visit our contact us page. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. WebMessages 12. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. Booking was quick and easy! Kind regards, Maya from Direct Ferries. Kind regards, Maya from Direct Ferries. Each ferry company has its own cancellation policy. The prizes changes after you first buy the ticket. Dear customer, Many thanks for your review! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. I was referring to the company changing their cancellation terms retrospectively. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. There was a mistake on your site, and you cannot admit it. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Well done Direct Ferries. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Verification can help ensure real people write reviews about real companies. I could find no way to contact other than amendment. Our average member earns over 300 cashback a year. No way of calling them. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Kind regards, Maya from Direct Ferries. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. No refund will be given. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Thanks. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. You can't even speak to a real person on the help/chat box. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Can I cancel them and get a refund? WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE General Inquiry/Feedback Request a Refund Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. That is even worst handle from your company. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. If youre booking a ferry with Brittany Ferries go direct! If you make a mistake when booking online, you can cancel your booking at no cost Learn when you may be eligible for a refund and how to request reimbursement. To get to other parts of Desaru, you can easily book a Grab. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. What attractions are near Direct Ferries? Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. You are using an out of date browser. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Using this company, in this instance. Appalling customer service. Not using e-file? Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Terrible service, maybe not a scam but don't use them. Would recommend at all cost, better buy is straight from actual company. These vermin are interested only in your money - not servicing customers. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between