It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. The Current Sessions list shows you currently running sessions under your account. The purpose of this function is to prevent other people from accessing the connected host remote computer. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Do you get it now? LOTS of people here use Splashtop. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Copyright 2023 Splashtop Inc. All rights reserved. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Many other remote control solutions do not have this security feature. Step 3. USEFUL. 04-10-2020 12:26 AM. If it continues to crash, try one of the additional fixes below. Testing VNC or something similar, even SOS, would be have been irrelevant. (It does tend to disappear after watching a movie online.) How To Use Your Ipad As A Second Monitor On Windows 6. Lock the remote computer's keyboard and mouse while in session. Close the file manager to return to remote desktop control. Remote Mouse Free offers users excellent functionality free of cost. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Is the mouse operation not working as expected with - Splashtop Inc. If you have five licenses then any five people from your list of technicians can use SOS concurrently. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Connect to the target computer. At least that almost makes it possible to use the system. Splashtop wired xdisplay not working is a very common issue for Android OS users. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Is there a way i can do that please help. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Step 2. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Thanks, Cameron. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. That would be the only reason I can think of for someone to say that. Perhaps Mark from Splashtop may have an answer. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). Choose your primary button from the drop-down. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Mouse Not Detected or Working in Windows - Computer Hope still the cursor is not visible on the remote computer which i have remoted in to, please help. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. They were telling me it couldn't be done at first. GUEST or HOST! Splashtop recently released update versions. By continuing to use this site, you agree to our cookie policy. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. Hi Team, Expand the virtual display to a full screen mode. Your I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Automatically lock remote computer when disconnected. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. This means the IT department or company managers also have the same sort of computer access they have at a physical office. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. In the upper right you can access your account information and subscriptions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. Launch the file manager from the control bar. You need to hear this. I can feel the pain you were in and really glad I was able to help you fix it! It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Splashtop did sometimes have a slight lag when screen . Oh my gawd, Id have your babies if it were biologically possible!!!! You can edit the tracking speed, edit cursor size and color, and more. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Getting Started with Splashtop SOS (On-Demand Support) Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Check through the settings and adjust any you want to change. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Splashtop Personal app introduction; Hot Topics. I'm a freelance writer specializing in technical communication. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. We will need your help to reproduce the issue then collect logs. 3D mouse working remote. Thanks for bringing this to our attention. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. After a second, your iPad will be screen mirrored onto your computer. Seem like what you have Troubleshooting - Splashtop Business - Support And for this you can use Flexihub software. Create a new remote connection to the Windows machine and start printing. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. As you try to remote in using Splashtop into the console session, the RDP will disconnect. Thankfully the fix is a pretty simple one. This topic has been locked by an administrator and is no longer open for commenting. I had to remove the machine from the domain Before doing that . If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Supports Windows, Mac, and Chromebook. Simply close the app, and it should work upon opening it again. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Optical vs. Laser Mouse | Digital Trends Select Google Chrome and click Uninstall. If I choose Console, the user gets kicked out as expected. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. How to Fix "Windows Automatic Repair Not Working" - MiniTool "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Do the cursor settings go back to the original settings? My i.t dept had no idea how to fix this. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. If youre already familiar with the iOS interface, then this should be very easy to pick up. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. You should see a prompt to pair your mouse. Mouse pointer does not change to resize or hyperlink when hovering Mouse Not Working in Windows 10? How to Fix Your Mouse Problems - MUO Use 3D Mouse in Remote Desktop (Proven Working Method) - FlexiHub Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. AnyViewer is a safe and reliable remote access software for Windows. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Is there a bug report with microsoft we can upvote to get this fixed? Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Any way to make it not dissappear. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. The user goes to the web page and downloads and runs the app. The Addon "3dxInventor" is NOT installed. Say hello to your cursor when editing text again! It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Simply locate the device you need from the list, and click the Connect button beside the device's name. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Mouse pointer disappears on second monitor when using dual displays My name is Helga York. Mouse cursor not visible or menus not opening - Adobe Help Center For disconnect issue when switching users, we can't reproduce the issue in-house. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. If so, change the cursor movement in Excel so it's set up properly. Request permission to connect to the user's computer. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. After that, all you need to do is plug in your mouse and it should start working! Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. This is not the case. In the Mouse properties window, change the Scheme to Windows Black (system scheme). Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Please help attach logs in your ticket. Copyright 2023 Splashtop Inc. All rights reserved. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. I see that type of response, but I don't reply to them because they are not in my post thread. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. I realized I messed up when I went to rejoin the domain How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. Interesting, I havent seen this behavior. Reinstall Google Chrome and try again. Splashtop - Datto There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Splashtop remote access and remote support solutions. What are some of the best ones? My mouse is not working in Splashtop on iOS. - Swiftpoint Support Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Best Apps To Control Windows Pc With Android And Iphone In 2022 Im using Windows 11. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Logitech options find the ipad with your. What to Do If Your Mouse Stops Working | PCMag With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. I do almost all my work over RDP and this was driving me crazy! Therefore, your recommendation of "Cant you just use VNC or something similar?" session can co-exist. can you use VNC? Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Users can even execute this via a remote session while connected with Splashtop. Seem like what you have done in the video is exactly as described. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. And what are the pros and cons vs cloud based. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. (LogOut/ Was this reply helpful? Why the BIG DEAL you made out of it? I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Limitations of the "Lock keyboard and mouse" feature - Splashtop Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Thankfully the fix is a pretty simple one. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. In Word this was particularly annoying when trying to type and manipulate text. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Verify that only you and/or others with clearance have permission to remotely access your computers. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. To continue this discussion, please ask a new question. Microsoft MVP: Office Dev It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. When you begin the session, the remote computer screen will open in a window on your computer. Users will find the taskbar located at the bottom of the office computer. Think this help any others like me. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Today I finally had time to google wtf made the cursor disappear. Adjust your cursor speed, mouse wheel settings, and scroll line options. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? There are some additional options under the Settings menu. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. QED. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Open the app to see if Splashtop runs as intended. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. '"Oh, I understood that completely when I first read it. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. It usually happens when I go back to the RDP session from my local computer. Welcome to the Snap! Thanks. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Select. Right-click on entry for the mouse you're troubleshooting. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. I reinstalled the driver etc. Click " Apply " and then " OK ." When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working Thanks and apology for the issue encountered. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Splashtop wired xdisplay not working is a very common issue for Android OS users. If the display remains blurry/fuzzy, try restarting the remote session. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Options are to Reject after the request expires, Allow after the request expires, or Off. Thanks a lot There were many other solutions on net, but yours was perfect. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. OMG!!! BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue?