4615 Walzem Rd, #200; San Antonio, TX 78218 . Feedback. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Deputy to the Executive Director - Customer Experience, acting as designate to support the business, You can see our performance for the last quarter, as well as the previous reports on our website. Watch this space. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Twitter - @StonewaterUk. We aim to respond to all email queries within two working days. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Their personnel know their . Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. stonewater customer promise. We value the importance of what EDI brings to our organisation, our colleagues and customers. You must do this within 15 working days of our response. I will raise any outstanding repair you have with the team and they should be in touch. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. I want to celebrate all the great work our teams do. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Retrofit is a key solution to some of the energy bill challenges were facing today. Day 5 of #NCSW2022 is Customer Service Recognition Day! When expanded it provides a list of search options that will switch the search inputs to match the current selection. You can see our Customer Commitments here. Or you can send us a message on our website. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Were really sorry if youve experienced delays or the service hasnt met your expectations. Put simply, if you want to make a positive difference, working in housing is for you! Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). -Maya Angelou We'll assume you're ok with this, but you can opt-out if you wish. I look forward to sharing another update for the final three months of this financial year sometime in April. These agencies . 590 0 obj <> endobj stonewater customer promise. New Homes Coordinator We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Isgho Votre ducation notre priorit . Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. LEARN MORE Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. I could pick out names but does that not devalue the work others do. The CCP will then meet and make their recommendations within 5 days of their meeting. The process took 2 weeks. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC As we break into a new decade, what exactly are the big issues in social housing today? We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Interviewers were very welcoming and made me feel at ease. You can report any issues to us via [email protected], giving us a call on 01202 319 119 or by sending us a direct message on social media. How can we deliver good, quality, and affordable homes to the people wh (727) 582-3100. www.pcclb.com. Does Stonewater offer an employee assistance or workplace counselling program? 09/27/2022. Home Realizacje i porady Bez kategorii stonewater customer promise. Excellent customer support. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Online/Remote - Candidates ideally in. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. California Insurance License #0G51436. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Partnering Surveyor - Design & Special Projects endstream endobj startxref 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Copyright Stonewater. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us [email protected]. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Christian Lauterbach - Sicherheit im Betrieb. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day stonewater customer promise. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. *?00120 4! I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. (i If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. If you are a registered user, please log in. If you are reporting an emergency, please do not utilize this means of communication. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Your name * Your email address * Confirm email * stonewater customer promise . Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Perpetrator accommodation removing the cause of harm Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. stonewater customer promise . 2 Stonewater reviews. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at [email protected]. Survivors experience of the housing pathway Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Copyright Stonewater. This button displays the currently selected search type. Listed on 2023-03-03. You can find it here. z[|WC{]f. (Usernames and Passwords are Case-Sensitive). I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Job specializations: Customer Service/HelpDesk.