Submit a complaint and get your issue resolved. These seats sell for $35.00 each. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I asked to print the tickets for my group but was told I had to use the electronic system. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I had to purchase four more tickets that were handicapped seats from the venue. Save. You advised that you arrived at 7:50 PM. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. . We appreciate your patience. Full refund and apology for lack of ticket delivery. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Wed, 11 May, 2022 at 5:09 PM. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. So I have no tickets and am out $600. Vivid Seats is as legit as ticketing sites come. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints In my eyes I trully beleive you are a rip off company. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Called customer service and she said we have to fill out a form and wait. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. These were sold from the originator which means there's no reason they couldn't have been refunded. They are aware of this issue. None of the options worked for us NEVER will I use this company again. We value your privacy. I had to buy either 1 or 3. Purchased parking for the Super Bowl. Customer service told me they will not help me because I already accepted the tickets. Do not trust Vivid Seats!!!! I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Long story short I never received the parking pass and had to pay in full at the gate. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. This review was chosen algorithmically as the most valued customer feedback. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. A. Amalia G. Today. says they have a no refund policy unless the event is cancelled. 5 Weeks later changed their policy!!! Customer identification can be provided if needed. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. You are paid through PayPal after the event occurs. Not game day yet so have not opened app for seats. I thought Vivid was a pr0n company. From over pricing. The tickets are yours now to you have to figure out what to do. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. IE, Hundreds of people are standing in front of you. The Insurance is not included. I suggest never doing business with them. This Yelper's account has been closed. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. It went to automated system and never got a person to talk to. Vivid seats are scammers. Ticket Listing Information 9. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I own a venue. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. + the only ticket rewards program around. I paid for the first 15 rows. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I could not attend. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Gain trust and grow your business with customer reviews. Phoney Company! Jeremy of Las Vegas, NV Verified Reviewer. THEY ARE SCAMMERS. I would like to warm people to avoid buying tickets through Vivid Seats. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We lose as a result of your opportunistic business model. I'm very disappointed in Vivid Seats. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Vivid Seats provides a "100% buyer guarantee." So what happened here? I spoke with Carlos A over the phone to purchase my tickets. Will be buying more tickets from them in the future. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. We are filing fraud with the bank and reporting to the bbb. We encourage you to monitor your bank and email for further updates on your order. Terrible customer service. Avoid this site and their markup fees! They deserve to go bankrupt as they cost me $800. Desired outcome: Then allows the seller to change the date to the day of the event. The second time was one of my worst experiences trying to buy event tickets. She knew exactly what I needed and arranged to have it. These people are thieves and liars. Is this your company? These were special seats, including dinner and first 2 rows on the dirt. When I go the tickets, I called the venue and was told they were not handicap. I purchased tickets for the New Edition concert through Vivid Seats. and go to stub hub and . Your trust is important to us. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. The company was founded in 2001. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Angel P helped me out. Vivid Seats goal is to safely and securely connect customers with event tickets. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. My friends and I attend several differant venues and purchase tickets online. Providing an exceptional buying experience is something we want all of our fans to experience. The following is a chronological timing of the events that occurred: Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. To sell tickets, they must meet Vivid Seats requirements. Our online support team is here to help resolve your concerns. They made me jump through hoops to get my money back. Thank you, you have successfully subscribed to our newsletter! What are "Email Delivery" and "Instant Download" tickets? In one order, my tickets arrived via email within an hour or so. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. You can count on usas our fans already know. On 02/16/2023, I bought two concert tickets. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Vivid charged me 78 dollars for a 30 dollar ticket. I would never have the paid this amount of money for average seats. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. A refund or seats in RTC4. SO basically, they lied in the e-mail, and lied that replacements were offered. We are all set now and appreciate her cheerful assistance. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Never again. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. and then vice versa on the inventory thing. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. It goes against our guidelines to offer incentives for reviews. I am very disappointed in not being able to attend the show. Chicago Illinois I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 10.1K Ratings. They are efficient, professional and the price is always right. For further help, send us a direct message. Recent customer reviews are positive. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Ticket master from now on! He said I should post the tickets for sale. He was very polite, professional, kind, and made the process very easy! In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I had to call to verify that these seats are in fact in different rows one behind the other. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I hate what you stand for. Yes. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Please Refund at least $1000. The request was put in minutes before. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. In this guide, I will be reviewing Vivid Seats in detail. The moment you hit submit, they have your money and will not refund. It was smooth and I didn't have to do all re-ordering process again. He reassured me of any concerns I had and was very patient with me. If you have any additional questions, we encourage you to reach out to our online support team on social media. We were refused. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. For 2 and now the event is selling them for 25$$$!!! We also confirm that your tickets are general admission. The office is amazing. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats has not responded to my email. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I expect to pay the normal service fees, but not what you charged me for the tickets. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I bought 2 tickets to Super bowl for my 11 year old son. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. We would like to look further into this for you. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Downgraded Tickets Sent - Not what I paid for. GAME WAS NEXT WEEK. The market price provided by Vivid was over $500 per ticket. That clearly didn't happen bc I received NO TICKETS! I just want the tickets I spent my hard earned money on. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. After a couple days and a hour or two of being on hold I finally received my refund. Can I exchange my tickets for a different quantity, or for tickets to another date or event? I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. The buyer is responsible for these costs. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Promised by 2/23. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. UNLV Rebels at Utah State Aggies 2x Football Tickets. Lots of filter options to narrow down events. HORRIBLE experience. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We understand it's frustrating when events are postponed. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I usually stick to stubhub. What 4 Analyst Ratings Have To Say About Vivid Seats. 100% buyer guarantee. The third party did not send us the electronic tickets. Scammed!!! So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Group tickets DO NOT need to have electronic tickets. Thank you. That is a lie. Explain your situation and why you wish to receive a refund. I had listened to his show on the radio (and bought many of his books) for many years. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. This will surely increase the credibility of your complaint. We understand how this may be upsetting for you. greenthumb47 , 2022-08-02. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Showed up after start of game and lot was closed. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Looking for the best way to buy and sell mobile tickets? I tried calling two hours before my event as the tickets never arrived. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Verification can help ensure real people write reviews about real companies. Good Grief. Date of experience: 26 February 2023. First time using Vivid Seats to get tickets. Overall, my experience was very positive. Could never get the tickets. Yes. Companies can ask for reviews via automatic invitations. He was very knowledgeable and courteous. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. The site is a fraud and they are aware. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We apologize for the frustration you experienced. Request to speak to a Vivid Seats agent. Ordered tickets for Gary Allan concert last September. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. The insurance was $65.82. Your transaction is secure, and you also get a full refund for canceled events. Report as inappropriate. Contact Us About The Company Profile For Vivid Seats LLC. Unsubscribe easily. Nothing arrived. From over pricing. Thanks Vivid Seats. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. VividSeats has B rating with the BBB.org as of September 2022. I was unsure on how this all worked. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. The 21st was spent on the phone trying to aquire our tickets. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Service 254 Value 245 Shipping 164 From A to Z, Vivid Seats customer service is fantastic. Patient, reassuring, and kind -- why I will use this entity again! Vivid seats will not do anything. Anyone can write a Trustpilot review. Desired outcome: No issues at all, would use them again. Absolutely disgusting. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I then I received an electronic transfer notification which I followed through on. They refused to issue a refund as they said the tickets were sent via email. I was told that I should have known that by this note that was listed: xfer Piggyback. The seller is not responsible for paying shipping fees. Vivid Seats has 450 employees. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. We spent $700 and had our experience ruined for really no good reason. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Vivid Seats. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. The tickets were shown as $ 264. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. They refuse to give a refund due to sending the tickets prior to showtime. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. No. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Dial 833-228-5143. I never received the email and therefore never accepted the tickets. So, Vivid seats charged an additional $196. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets.