Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Create success for our clients by working cross-functionally to build strategies that maximize program results. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. You are your own boss and set your own hours so there is a great work/life balance. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. The background/credit check requires a $45 processing fee paid directly to our vendor. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Groups can then be managed in Okta and changes are reflected in the application. We work in service of our Agents, Clients, and Employees. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Thats what were there for. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. The cons are being able to work in your own home. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Okta. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 When call volumes are low, you pay less. Here's everything you need to succeed with Okta. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Scottsdale, AZ liveops.com Joined January 2009. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Forgot your password? Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Quickly assessing customer needs and providing sound solutions. Push either the users Okta password or a randomly generated password to the app. Liveops agents are an extension of your company, and strengthen your brand with every interaction. To accept cookies continue browsing as normal. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. https://www.liveops.com . option Add a new device appears in Duo Mobile settings. Liveops Job Board. Agent Login. Client opportunities may have additional requirements, including expanded client-specific certification. best www.shiftboard.com. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You are paid for talk time only and without talk time, there is no pay. Their consistency, professionalism and customer service are unparalleled in the industry. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Public Relations e-mail ([email protected]) Locations. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. All rights reserved. Read more. Copyright 2023 Liveops, Inc. All rights reserved. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. great training and continued support. Liveops exists to improve people's lives, and . Dont let the next surprise get in the way of delivering a great customer experience. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. Earning potential. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Note from the editor: The author, Shelly Strom, is a longtime freelance . Are you an employee? 2-4 weeksMost training is 2-4 weeks. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. I trust them and look forward to a deeper partnership in the future. Good pay, ability to make your own schedule. Either search term value. There are no benefits, no vacation pay, no paid training. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Flexibility. Work outside the perimeter. To find out more, read our Privacy Policy and Cookie Policy. Flexibility. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. Thanks so much for taking the time to leave a review! Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . 5.0. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Healthcare and Medicare enrollment can be complex. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. VirtualFlex is more than just a contact center model. I have children who are active in sports, so it allows me to be there when they need me. This login is to access our Shiftboard online scheduling and people. Talent deserves opportunity. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. show about fbi agent and dimensional portal. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. View our background and credit check requirements here. My only issues with liveops is the pay amount and the delay in receiving my pay. We call this agent community Liveops Nation. Liveops mobilizes reliable, brand-certified agents. Support. IT Support Logo. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Its why weve led the industry in virtual flex agent services for more than 20 years. You get to dictate when and how often you commit to providing services. Your customers deserve the best at every touchpoint. We use cookies to improve your experience on our website. Please enable it to improve your browsing experience. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. The background check requires a $24.99 processing fee paid directly to our vendor. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Employer Matching Opportunity, 100% Employer Paid Life Insurance I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. If this is your first time hearing about Liveops and you are thinking of applying, check out my other video about Liveops HERE https://youtu.be/UNdtdSYpq-8And APPLY to Liveops HERE https://infl.tv/kxbdShow Notes Intro 0:00 UPDATE 1:111 IWIK #1 2:182 IWIK #2 3:053 IWIK #3 4:284 IWIK #4 5:045 IWIK #5 5:366 IWIK #6 6:257 IWIK #7 9:538 IWIK #8 11:239 IWIK #9 14:56 IWIK #10 16:21 BONUS watch to see Outro 20:43 My purpose with any content I create is to make others aware of all the opportunities that are available to them to create income online.My Cambly Referral Link: https://www.cambly.com/invite/DAESHA2?st=031321\u0026sc=4BLOG: www.teacherdaesha.comConnect with me on social media:IG: https://www.instagram.com/teacherdaesha/LinkedIn: https://www.linkedin.com/in/teacher-daesha-tefl-3845321ab/Twitch: https://www.twitch.tv/teacherdaeshaTip Jar: Buy Me A Coffee https://www.buymeacoffee.com/teacherdaesha Paypal https://paypal.me/teacherdaeshaQUESTION - Have a question about starting a side hustle, teaching online, or anything else? I am being paid to do what I enjoy, which is helping people. With VirtualFlex, theres no need to overstaff. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We didnt just evolve the remote contact center model, we revolutionized it. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. To find out more, read our Privacy Policy and Cookie Policy. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Liveops is a legitimate company. Teams include: Client Results. Im also a nurse. Create success for our clients by working cross-functionally to build strategies that maximize program results. Sign an Independent Contractor Agreement. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Your customers deserve the best at every touchpoint. Hard to get in contact with managers for help. Want to become a Liveops agent? And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Username / Email. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Improving Peoples Lives. Or, sign in using: Login using Okta. The pay is great and is based on talk time. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. The background/credit check requires a $45 processing fee paid directly to our vendor. Creatively solving problems. From professional services to documentation, all via the latest industry blogs, we've got you covered. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC.
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