For 10 years, she successfully owned and operated her own business in her home state of Indiana. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Be the customer care voice of top brands, providing best-in-class service. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Find Out How & Apply . You get to dictate when and how often you commit to providing services. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Since you are self-employed, you are in control of your profits and losses. Browse case studies, customer service tips and other helpful resources for enterprises. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Username or Email Password. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Flexibility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Set your own schedule to work around your life. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. But we were just relentless, and in one year we moved all of our workloads to the cloud. I like feeling like Im helping people all from the comfort of home. Liveops: Flexibility. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Enterprise Solutions. Support. This means you can choose when, where, and how often to work! Which equals no money! You can also manage cookies in your browser settings. Suite 390. Browse case studies, customer service tips and other helpful resources for enterprises. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. which is why weve been helping companies like yours for over 20 years. I don't mind the extra training if they had compensation for it. Grow your home business through Liveops client network, working with the brands you know and love. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. management. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Learn more about how Liveops virtual contact center solutions can scale your business. The more investment you make in yourself, the greater the reward. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Still have questions? Were now out of the back room and working with the business to add direct value, Huckabay says. Have additional questions about applying? If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Your customers deserve the best at every touchpoint. Unlimited Flex Vacation New Parent Leave Protection. We've been partnering with Liveops since 2010 for all our inbound needs. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To accept cookies continue browsing as normal. Live far from an urban center? Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Learn more about how Liveops virtual contact center solutions can scale your business. No problem. Earning potential. Improving Peoples Lives. Reach out to us. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Want to become a Liveops agent? Main hustle or side gig its all up to you. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Innovate without compromise with Customer Identity Cloud. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Or, if, No college? Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Group Linking Link Okta groups to existing groups in the application. He sees a role for Okta in all of it. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. GM Regional Customer Care Operations, major utility. about the agent experience and application. Learn More. . Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Build a thriving work-at-home business providing remote customer service for top brands. It changed what we focus on as IT, he says. fits your experience, personality, and preferences the best? Documenting details of calls and customer interactions. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Hello, Liveops. Liveops Nation Login. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Developer Center. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Login - LiveOps Inc. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Public Relations e-mail ([email protected]) Locations. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. This was a tight category! Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. When I started it, my team said, Youre crazy. Universal Login. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Improving Peoples Lives. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Intelligent Its why weve led the industry in virtual flex agent services for more than 20 years. Use your email address or username and password to sign into your WebCE learning center account. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Cons. Want to become a Liveops agent? Rather, you are self-employed meaning you work for yourself, or your business. Learn about Liveops Enterprise Solutions Click Here . Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Flexibility. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Everyone else we spoke to claimed they were cloud-based but they weren't. I wish there was some type of base pay. Come on board! Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Please update your browser to the latest version on or before July 31, 2020. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Ditch the paperwork and endless manual tasks. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Find top links about Liveops Nation Login along with social links, FAQs, and more. Now we can focus on making sure IT is partnered with the business in everything they do.. Gift Matching One where youre provided with free warm leads? Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. I wish there was some type of base pay. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Support. First, check out our frequently asked questions about the agent experience and application process. We cant do this. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Once the Openforceplatform was in place, a major pressure point was released. Single Sign On. Help patients get the most out of treatment plans. Users verify their identity by . Find ready-to-work contractors where and when you need them. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Money is amazing, but like every job there are flaws. https://join.liveops.com/work-from-home-call-center-jobs/ Liveops Nation - Virtual Call Center Community. Submit ticket. The background check requires a $24.99 processing fee paid directly to our vendor. Copyright 2023 Liveops, Inc. All rights reserved. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Please enable it to improve your browsing experience. The integrations looked complex. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Find Out How & Apply . ([email protected]) Press & Media. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Whats it like to be self-employed and provide virtual contact center services? Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. ; The user selects the Duo Security option. The world class support of Liveops and unparalleled access to world-renowned clients. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. We couldnt have done it without Openforce. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Remember me. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Creatively solving problems. Connect contractors to affordable commercial insurances. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Copyright 2023 Liveops, Inc. All rights reserved. Forgot your password? Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Login. Companies across a variety of industries trust Liveops to provide virtual contact center services. Apply now and a member of our team will work quickly to review your application and provide next steps. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Consider holiday gift experiences. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Status. Then, this is the place where you can find some sources which provide detailed information. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. That syncs to Okta and then that person cannot access any applications. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Login to track your existing support requests. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Facilitating collaboration and communication with the best available solutions was another key goal. Support. Copyright 2023 Okta. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Login here. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Sign an Independent Contractor Agreement. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Secure your consumer and SaaS apps, while creating optimized digital experiences. Okta offered exactly what Live Nation needed. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. The background check requires a $24.99 processing fee paid directly to our vendor. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. When someone leaves, they're deactivated. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Join Liveops Nation and experience the freedom and autonomy of being self-employed! My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Log in. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Need to plan around other commitments? Well learn about your business and help guide the best solutions based on your needs. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. I trust them and look forward to more cooperation and partnership in the future. I still love it., You make your own schedule.
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