service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Stuck on Superbadge Apex Specialist Step 1? If you haven't taken the Onmi Channel module yet, now is a good time! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I'm STILL hacking away at this error message. I have both Email to Case and On Demand Service enabled on the Email to Case page. That is why I referred to the question that was asked to you before on May 31st. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Hi All,I am currently stuck at challenge 4. I also confirm that no additional code exists in this org. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Use the search o. Hello! We recommend using a new Developer Edition (DE) to check this challenge. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Challenge 4 Case Routing. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Did it help? I was very impressed by this post, this site has always been pleasant news. He laughs when I poke his nose and tries to take toys out of my hand. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). privacy statement. Install the unmanaged package from the prework if you haven't already. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? What can I attach to help diagnose what I am still missing? THANK YOU! The simple things Hey, i'm on challenge 3 and almost done. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Use another way to specify capacity for the routing configurations. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. [email protected], Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. R&D, A project with Daddy: My favorite daily process! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. If easier, feel free to email me some screenshots- [email protected]. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I made two dollars today! I have created data categories and Subcategories and have activated.But have issue with the above error. Various trademarks held by their respective owners. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. My brother has started to play with me! (Email to [email protected]). i could pass the challenge, so great to have some experts available like you! I had figured that out in order to build the macro. I just finished the superbadge. You also get personal insight into the life of a Trailhead Baby! i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. 2 comments Closed . *must be completed in lightning experience*1. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Ensure Entitlements are visible on Cases in Lightning. Hello, I passed the first challenge but i still have a question. error, has anyone found any way around this? After editing the service console, you might have to edit the new profiles. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). please help. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I ran into the same issue. Tnx, hmmmm What you have sounds correct. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. This is my journey- a normal kid by day- a Trailhead explorer by night. Also, I've included Entitlements in the console. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Service Cloud Specialist Superbadge Challenge 2 Question. We can't find a field called 'Question Long Text Area'. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. thing I could be missing?Thanks in advance! please verify. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Make sure that the correct date range is selected. Have a question about this project? Create the Cloudy Technical Team support process! If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I'm whole again. I was able to work out a solution, I will outline it below. Don't be worried if you are updating several page layouts plus the console app. Ask Question Asked 2 years, 8 months ago. "Can you please help me, what am I missing? Thank you SO MUCH. Already on GitHub? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. That proved to be incorrect. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. It has to be so simple. Thank you sooo much, you were right! This superbadge in specific helps building reusable granular components. Good! One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. read more, Youre going to think Im totally pathetic for writing about this!!! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I hope that you feel inspired. Ensure you set up the routing for Advanced Cases properly. (I am totally stuck on a CPQ superbadge right now on the last step!). 3. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. [email protected]. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. But I didn't complete it. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Take a break, grab a snack, and watch this video. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Any advice?Thanks in advance! This is my current version name. Nice and informative blog! How would you enable people to select cases from an organised list? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. You also get personal insight into the life of a Trailhead Baby! If the action is missing from the page layout, it will not show up as an option in the feed. Back to the superbadge. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Below are tips and gotchas for each report / dashboard. "Please help to resolve this. This is where you start building out the ability to manage support levels. Do your routing configurations tie to the correct queues? Youll need to enable this whole feature before you start I wont give away what its called! But I have created this Data Category, so I'm not sure what the issue is. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. @adityavarma chekuri try to name the support process only "Cloud Technical Team". It was an interesting project, and I wanted to share some lessons learned from . I have enabled the knowledge user check box in the user profile. It is very attractive and impressive. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. []Safari January 07, 2019. donut! Ensure you create the Cloudy Weather Resolution automated action. The worst error! I'd try again since Trailhead had issues yesterday. This error stumped me for a while as well. Hi I am stuck in challenge 6. You will need it. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Below are tips and gotchas for each report / dashboard. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Ask Question Asked 2 years, 8 months ago. I am stuck on challenge 5. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Does somebody have a thought? (Hint- The name of the component is not "entitlements"). Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. . I got the stages added - its the 'and assign' that's hanging me up. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. At last count, there are 81 Salesforce Trailhead projects for developers. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Luckily, the macros module was very fresh in my mind. The challenge says "add the option for agents to compose emails within the console while looking at a case". Note the filter. You should be prepared for a heavily scenario . Thanks. I did add the things mentioned automated action in macro. "Im not able to add instructions in the macro. Can you help how to revert it back and to see Closed status field. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Glad you solved the problem! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Billing Topics (Billing_Topics) with Payments and Reimbursements. Goodness! Usually this is due to some pre-existing configuration or code in the challenge Org. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Found my mistake (apart from taking it too literally). If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . @Trailhead baby I am having same error message. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. and me too!! Ensure you group report results correctly. " What item is on your lightning Case page layout to show Entitlements? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Error: "We can't find the Entitlement Name in the System Administrator Profile. I didn't change anything and retried the "Check Challenge" just now and it worked. @Joy.. Can you please share the solution ?r. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Does it work? This is really a tricky one. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. He laughs when I poke his nose and tries to take toys out of my hand. Hi Trailhead Baby, I'm losing my mind here. Review the steps to rename the console to 'Cloud Support Service Console'. If you can not, I'd look around at permissions. If you need more help, leave a comment! Thanks @ Tarik, the directions states to create two roles, which I did. Ensure you set up the routing for Basic Cases properly." Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I was creating 'wrong queue' queue . I dont see any check box under layout properties of Knowledge. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Initial Response milestone- You only need 1 criteria. A support process is similar - different stages apply to each process. I've no clue what more I need to do to complete this challenge. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. The free lemonade offer worked! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ive always thought this was pretty cool. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. thanks a bunch. Issue was with the Lightning Page Layout. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure you group report results correctly. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Making dinner for Mom! (might not matter)The biggie- violation action- Does need to be dynamically assigned. Service Cloud Specialist Superbadge Challenge 6. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Hope this solves it for you too. Grab a pen and paper. I fixed it, it was a really stupid mistake. I am not intending to give out the answers, just a little bit of a nudge. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. My brother has started to play with me! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Are you using a Dev org or a playground generate from Trailhead? Telecom Billing System2. Tonight's challenge involves the creation of two processes. When you start a create a new report, simply click to start with a clean screen. Sign in Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time.