The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Now Im stuck with 4 tickets to a concert I cant attend overseas. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. This time Stubhub claims they sold tickets and sent me email to transfer tickets. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Despite the alleged deception, the company's policies did not reflect the actual .
StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. He was offered a coupon that was worth 120% of the original price. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. They sell you things they don't actually own and if there's an error, too bad for you.
StubHub sued over refunds for canceled events during coronavirus Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic.
StubHub to refund canceled events after pandemic complaints - USA TODAY Their customer service is useless and brain dead. Others were postponed. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. StubHub is represented by McDermott Will & Emery LLP. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Thanks ! This is the only way to get a cash or credit award under the Settlement. I am not paying for this $500 nonsense. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi?
StubHub's Changing Refund Policy Under Fire - NBC Boston The complaint claims that the company did not offer refunds for tickets to canceled events. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. In this .
Class Action Claims TicketsOnSale.com Owes Refunds for Concerts As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Before commenting, please review our comment policy. The reasoning is due to the financial impact form coronavirus. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. They never followed up. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Please add me. But, as an alternative, the 120% off coupons were also . Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The court ordered the company to refund customers if the event was canceled and refund them in full. Sign up for ClassAction.orgs newsletter here. Be the first one to find this review helpful. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. It also asked for a reinstatement of the pre-March 20 refund policy. Please add me to this class action against STUB HUB. status of any class action settlement claim. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . How do I know I can trust these reviews about StubHub?
Home | StubHub Settlement This putative lawsuit is related to a multi-state investigation that StubHub settled. I was offered alternative tickets. I am not good at technology. All rights reserved. Top Class Actions is a legal news source For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. I had to do all the work, not them. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Those with tickets to canceled events will get a credit of 120% of the purchase price. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Its policies are not just designed to protect consumers. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Call 1-866-788-2482 to speak to a customer service representative from StubHub. We value your privacy. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. It promises a full money back refund in the case of a canceled event. The suit explains how StubHub has changed its. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling.
Want a refund for a canceled concert? Good luck - Local Business News The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully .
How to Get a Refund from StubHub - Christian Small The company is accused of failing to resolve complaints from tens of thousands of customers.
Frustrated concert goers still fighting for refunds StunHub has to be the worst company in the history of companies for customer service. Paul Sawers / VentureBeat . A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. CEO Baker is just another crook collecting money he never earned. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Copyright 2022 Consumers Unified LLC. It is ridiculous. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. If you sell on Stubhub they will waive the sellers fee. I want my refund from them as well. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Deadline: May 17, 2022. You must contact the Ive been trying to get my money back for 2.5 years with no luck! I will never use this company again to buy or sell tickets. Do not use STUBHUB, they are not an honest business. No refund bottom line. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers.
StubHub Class Action Settlement to Provide Credits For Tickets Ticketholders brought a lawsuit against the company, demanding that they get cash . McMillan then asked StubHub to refund his money. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Still have tickets to the cancellation. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. In response, he received a refund in the form of a coupon worth 120% of the original price. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Bought tickets 2 months in advance for basketball game, never received them. It is possible to request a refund on a purchased StubHub ticket manually. Fan rewards: The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The news comes just over a week after ticket resale sites began requesting corporate bailouts. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. If a show is canceled, with no new date, then they will. StubHub went a step further and simply halted cash refunds altogether.
Some StubHub Customers Getting Cash Refunds | PYMNTS.com What a scam. Lied to me and stole from me. You will not receive a Settlement award under the Settlement. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Well start sending you the news you need delivered straight to you. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I call Stubhub. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. I tried contacting support and I kept getting the same response. Shortly after, in May, StubHub .
AG Racine Announces Settlement With StubHub Over - Washington, D.C. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. The complaint was reportedly filed by a Wisconsin man named. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Easy sales process: StubHub has stated that they will provide no comment on pending litigation. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. However, it will likely face a significant amount of litigation. settlement administrator or your attorney for any updates regarding StubHub is an eBay company that began selling and reselling event tickets in 2000. Again, there is another confusion about listing a ticket for sale. Add me too please! 1:12. Sep 15, 2021, 1:28 PM. Until the event id canceled (not postponed) they won't give a refund. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s.
StubHub refund ruling highlights Calif. precedent companies despise